Terms of use

The rules we both agree to.

Plain-English terms for using CloseKin.

Who CloseKin is for

  • CloseKin is for young people aged 13 or over and their parent or legal guardian.
  • A parent confirms they are the guardian and that the young person is 13 or over before an invite code is created. The young person confirms their own age before joining.
  • If you are under 13, please do not use CloseKin. If we learn an account belongs to a child under 13, we close it and delete its data.

Acceptable use

  • Use CloseKin to talk with each other honestly and kindly.
  • Do not use it to pressure, threaten, shame or coerce the other person.
  • Do not share other people's private information, or anything illegal.
  • Either person can report a concern or leave the connection at any time, from Profile.

CloseKin is not monitoring

  • CloseKin cannot see location, messages, browsing or screen time. It only ever contains what you both choose to write in it.
  • Answers stay sealed until both people have replied. Nobody, including a parent, can read an answer early.

CloseKin is not a crisis service

  • We do not monitor answers and cannot respond to emergencies.
  • If you or someone else is at risk of harm, contact Childline (0800 1111), Samaritans (116 123) or call 999.

Ending your account

  • You can delete your account at any time from Profile. We keep personal information only for as long as necessary for the purposes we hold it for, taking account of legal, safeguarding, security and operational requirements. MYCLOSEKIN LTD is establishing a formal retention schedule.
  • We may suspend or close an account that breaks these terms or puts someone at risk.

Liability

  • CloseKin is provided as-is, as a conversation aid. It is not therapy, counselling or medical advice.
  • Nothing here limits our liability where the law does not allow it to be limited.

Contact

  • CloseKin is operated by MYCLOSEKIN LTD, registered in England and Wales, company number 17426377, 53 Sweeters Field Road, GU6 8UD.
  • Questions about these terms, or a safeguarding concern: hello@myclosekin.app.
  • Privacy and data protection questions: hello@myclosekin.app.

CloseKin is a conversation space for families aged 13 and over. It is not a monitoring tool, not a crisis service, and not a substitute for professional help. In an emergency, call 999.

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