For you

Your privacy, in plain words.

You're old enough to be told this straight, so here it is: what CloseKin knows, who can see it, and how to stop it whenever you want.

What we know about you

Your email address, so you can sign in.
The name and cartoon face you choose.
The answers you write, and the moods you tap.
The moods you tap are shared with the person you're connected to straight away, so they can see how you're doing. We don't score them or send alerts about them.
That's it. No phone number, no address, no photos of you.

Who can read your answers

Only the one person you're connected to — your parent or guardian.
They can't see your answer until you've both answered. No peeking, for either of you.
No other family, no other young person, and nobody at your school can see any of it.
Memory Jar items and reactions are seen only by the two of you. Only the person who saved a Memory Jar item can take it out, and neither of you can change what the other wrote.

What we never do

We don't track where you are.
We don't read your messages, your browsing or your screen time.
We don't sell anything about you, and we don't run adverts.
We don't read your answers to check up on you.

Why there's a streak

The flame just counts the days you both answered. It's meant to be a nudge, not a trap.
Miss a day and it survives. Miss two and it starts again — nothing bad happens either way.
Nobody is told off for losing a streak, and nobody else sees it.
If it stops feeling fun, you can just ignore it. It changes nothing else in the app.

Your choices

You never have to answer a question. Skipping one is fine.
Reminder emails and phone nudges are off unless you turn them on, and you can turn them off any time.
You can ask to see everything we hold about you, ask us to correct it, or ask us to delete it — email hello@myclosekin.app.
You can leave the connection, or delete your account, from your Profile. If you leave, you lose access straight away, but the other person may still see answers and moods that were already shared.

If something feels wrong

Tap 'Need help?' on any screen and tell us. A real person reads it.
If you're worried about your safety, or someone else's, please talk to an adult you trust.
CloseKin isn't an emergency service. Childline is 0800 1111, Samaritans is 116 123, and 999 is always there.

CloseKin is a conversation space for families aged 13 and over. It is not a monitoring tool, not a crisis service, and not a substitute for professional help. In an emergency, call 999.

The full privacy notice Security overview Back to CloseKin